Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role is ideal for those who thrive in high-volume support environments and have a strong background in providing technical assistance to end-users.
Active Recruit is a recruitment agency based in Cape Town that specializes in connecting skilled professionals with opportunities in IT and support services. They are currently seeking Desktop Support Engineers who can provide first and second-line technical support to end-users. This role is crucial for ensuring that employees have the necessary technical assistance to perform their jobs effectively.
As a Desktop Support Engineer, your daily tasks will include troubleshooting hardware and software issues, assisting users with their desktop and laptop problems, and ensuring that all technical requests are handled promptly. You will be working in a dynamic environment where your problem-solving skills and customer service abilities will be put to the test. The ideal candidate will have a solid background in Desktop Support, particularly in high-volume settings like BPO or managed services.
Key responsibilities include: • Providing technical support for desktop and laptop systems • Diagnosing and resolving hardware and software issues • Assisting users with technical inquiries and problems • Maintaining documentation of support requests and resolutions
To succeed in this role, you should have at least two years of dedicated Desktop Support experience. General IT experience is not sufficient unless it includes substantial hands-on support work. If you enjoy helping others and thrive in a busy environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.