As a Desktop Support Technician at Paracon, you'll be the go-to person for resolving technical issues for users. Your role will involve both remote and on-site support, ensuring that everyone has the tools they need to work effectively.
Supportive and team-oriented
At Paracon, the Desktop Support Technician plays a crucial role in ensuring that employees have seamless access to their technology. You will provide support for desktops, laptops, and various end-user devices, helping to troubleshoot and resolve issues as they arise. Your day-to-day tasks will involve both remote assistance and on-site visits, making your role dynamic and engaging.
In this position, you will handle user account administration, including password resets and account management. You'll also be responsible for maintaining accurate documentation of your support activities and the solutions you implement. Familiarity with Microsoft environments, particularly Office 365 and Windows operating systems, is essential for success in this role.
The ideal candidate for this position is someone who enjoys helping others and has a knack for solving technical problems. While prior experience in IT support is beneficial, a relevant IT qualification or certification can also help you stand out. You should be comfortable working in a fast-paced, SLA-driven environment and have a basic understanding of mobile connectivity technologies and remote support tools.
Overall, this role is perfect for someone looking to kickstart their career in IT support, with plenty of opportunities to learn and grow within a supportive team. If you have a passion for technology and a desire to assist others, this could be the right fit for you.
You'll be taken to the original listing on PNet to apply.