As a Senior Technical Support Engineer, you'll be the go-to person for resolving user issues and ensuring smooth operations. Your expertise in troubleshooting and customer service will be key in this role.
supportive and professional
Blum & Hofmeyr is looking for a Senior Technical Support Engineer to join their team in Gauteng. In this role, you will be responsible for addressing user requests and resolving technical issues through the Zendesk platform. Your day-to-day tasks will involve creating work orders, managing help desk calls, and ensuring that all user concerns are handled efficiently and effectively.
You will work closely with users to understand their technical problems and provide solutions. This role requires strong communication skills and a knack for problem-solving, as you'll need to explain technical concepts to non-technical users. You will also collaborate with other team members to improve processes and enhance the overall user experience.
Key responsibilities include: • Managing and resolving help desk tickets in Zendesk • Providing technical support and troubleshooting assistance • Documenting solutions and creating knowledge base articles • Collaborating with other departments to address recurring issues
The ideal candidate will have at least five years of experience in a technical support role, with a strong understanding of customer service principles. Familiarity with networking and software applications is a plus. If you are passionate about helping others and have a solid technical background, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.