Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role focuses on providing technical support to end-users in a fast-paced environment, making it ideal for those with a strong background in desktop support.
Professional and fast-paced
Active Recruit is a recruitment agency based in Cape Town, specializing in connecting skilled professionals with opportunities in IT and support services. They are currently seeking experienced Desktop Support Engineers to provide first and second-line technical support to end-users. This role is crucial in ensuring that users have a seamless experience with their desktop and laptop systems.
In this position, you will be responsible for troubleshooting and resolving technical issues, guiding users through problem-solving processes, and maintaining a high level of customer service. You will work in a high-volume support environment, which requires you to be efficient and effective in your responses to user queries. Your day-to-day tasks will include:
This role is best suited for individuals with a solid background in desktop support, particularly in BPO or managed services environments. Candidates should have at least two years of dedicated desktop support experience, as general IT experience alone will not suffice. If you thrive in a fast-paced setting and enjoy helping others solve technical problems, this could be the perfect opportunity for you.
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