Join a well-established managed services company as a Senior IT Technician. You'll be responsible for providing top-notch IT support across various client environments, ensuring smooth operations and high-quality service delivery.
As a Senior IT Technician at Network IT, you'll play a crucial role in maintaining and supporting IT systems for a variety of clients. Your day-to-day responsibilities will include providing second- and third-line support for Windows desktops, troubleshooting issues with printers, software, and drivers, and ensuring that systems are updated and running smoothly. This role requires a hands-on approach and the ability to work independently across multiple sites.
You'll be part of a small, collaborative technical team that values high-quality service delivery. Your experience in IT support or systems administration will be essential as you take ownership of technical operations and respond to client needs. The ideal candidate is confident, self-driven, and comfortable interacting with clients to resolve their IT challenges.
Key responsibilities include: • Providing proactive maintenance and reactive support across client environments • Troubleshooting and resolving technical issues related to desktops and cloud services • Collaborating with team members to enhance service delivery and client satisfaction
To succeed in this role, you should have at least 5 years of hands-on experience in IT support, ideally within a managed services provider (MSP) setting. Strong communication skills and a customer-focused mindset are essential, as you'll be working closely with clients to ensure their IT needs are met effectively.
You'll be taken to the original listing on PNet to apply.