Join Better IT Now as an IT Support & Operations Assistant and help small businesses thrive with modern technology. You'll provide essential support while also contributing to various operational projects.
Supportive and collaborative, with a focus on proactive service.
Better IT Now is a Managed IT Services Provider based in the U.S., dedicated to supporting small businesses with their technology needs. The company prides itself on offering proactive support and straightforward service, ensuring clients can focus on their core operations without tech-related worries. As an IT Support & Operations Assistant, you will play a crucial role in this mission by providing level 1 and some level 2 support to clients.
In this position, your daily tasks will involve assisting the owner and office manager with various operational projects, including research and development for new products. You will be expected to handle Windows desktop support confidently, ensuring that clients receive timely and effective assistance. Your role will also include using various tools and platforms, such as PSA and RMM, to streamline support processes.
Key responsibilities include: • Providing level 1 and 2 technical support to clients • Assisting with operational projects and initiatives • Collaborating directly with the owner on various tasks • Engaging in research and development for new products
This role is ideal for someone who enjoys helping others and is eager to learn. While experience with specific tools is a plus, the company is willing to train the right candidate. If you are looking for a supportive environment where your contributions matter, this position at Better IT Now could be a great fit for you.
You'll be taken to the original listing on PNet to apply.