As an IT Support Analyst at Lovisa, you'll be the go-to person for resolving technical issues and ensuring smooth operations. This role is ideal for someone with a solid background in IT support and a knack for helping others.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will be responsible for managing requests and incidents, ensuring that technical issues are resolved efficiently. You'll work closely with suppliers and vendors to facilitate procurement activities and maintain smooth operations within the IT department.
Your day-to-day tasks will include troubleshooting technical problems, providing support to users, and managing service desk tickets. You'll need to be proactive in identifying issues and implementing solutions to improve the overall IT experience for the team. This role suits someone who enjoys working in a fast-paced environment and has a passion for technology and customer service.
Key responsibilities include: • Responding to user inquiries and resolving technical issues • Managing incidents and service requests through a ticketing system • Collaborating with team members and external vendors to address problems • Documenting solutions and maintaining knowledge base articles
To succeed in this role, you should have 2-3 years of experience in an IT support or service desk environment. Strong problem-solving skills and a customer-focused attitude are essential. Familiarity with ITIL practices and experience with ticketing systems will be advantageous. If you're ready to take your IT support career to the next level, Lovisa could be the perfect fit for you.
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