As a First Line IT Support Engineer, you'll be the first point of contact for users needing technical assistance. This role is perfect for those who enjoy solving problems and helping others with their tech issues.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will provide essential support to users experiencing technical difficulties. Your day-to-day tasks will involve troubleshooting hardware and software issues, ensuring that users can effectively use their technology. You will be working in a help desk environment, where your problem-solving skills will be put to the test as you assist clients with their IT needs.
Key responsibilities include: • Responding to user inquiries and providing timely solutions • Diagnosing and resolving technical issues related to hardware and software • Documenting support requests and maintaining records of issues and resolutions • Collaborating with other IT team members to escalate complex problems when necessary
This role is ideal for someone who enjoys working with technology and helping others. Strong communication skills and a customer-oriented mindset are essential. While prior experience in IT support is beneficial, it is not mandatory, making this a great entry-level opportunity for those looking to start their career in tech. If you have a passion for technology and a desire to assist others, this position could be a perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.