Food & Beverage Administrator - The Cape Town EDITION Hotel (Pre-Opening)

**Additional Information** **Job Number**26065795 **Job Category**Administrative **Location**7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer\- and paper\-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work\-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **CRITICAL TASKS** Policies and Procedures * Maintain confidentiality of proprietary materials and information. * Protect the privacy and security of guests and coworkers. * Follow company and department policies and procedures. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Address guests' service needs in a professional, positive, and timely manner. * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust. * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Anticipate guests' service needs, including asking questions of guests to better understand their...