As a Field Services Team Leader, you'll oversee a team of technical staff, ensuring they meet performance standards and resolve incidents effectively. You'll play a key role in staff development and compliance with safety regulations while managing project budgets and timelines.
Supportive yet demanding, with a strong focus on safety and performance.
**JOB PURPOSE** The purpose of the Team Leader role is overseeing a team of Systems Technician, Systems Engineers, Senior Systems Engineers, and Coordinator. The team leader is responsible for dealing with escalated incidents from internal departments, namely Service Desks, Projects, QA, Problem Management, bringing these to resolution using sound technical knowledge. In addition, the Team Leader act as a mediator between FS staff and the Asset Management, handling stock related escalations. The Team Leader is responsible for driving SLA (Service Level Agreement) conformance in teams. Furthermore, the Team Leader is responsible for collating monthly SLA conformance data for their region. The Team Leader is tasked with ensuring projects are completed within budgetary constraints and within the defined scope of work. Moreover, the Team Leader is responsible for leading corrective guidance efforts with Systems Technician, Systems Engineers, Senior Systems Engineers, and Coordinators, realigning incumbent to company policies and procedure. In addition to this the Team leader is tasked with leading training and mentorship efforts. Finally, the Team Leader is the is charged with completing all his assigned duties whilst adhering to HSSE (Health Safety Security Environment) policies **KEY RESPONSIBILITIES** **STAFF DEVELOPMENT AND MANAGEMENT (20%)** · Oversee the daily duties of the Systems Technician, Engineer, and Senior Engineers. · Participate in the assessing of Systems Technician, Engineer, and Senior Engineers during probation periods. · Meaningfully contribute to KPI reviews for systems Technician, Engineer, and Senior Engineers during probation periods. · Collaborate with Costal Supervisor to manage staff leave in alignment with resource planning. · Schedule and conclude structured feedback sessions to address performance issues. · Utilize existing material for targeted training initiatives to address skill gaps amongst staff. · Actively promote and encourage participation in training sessions. · Keep an updated record of staff skills and qualifications, comparing staff against internal skills matrix to identify training needs. · Ensure staff meet required technical proficiency standards. · Regularly evaluate and report on staff performance metrics. · Reward outstanding performance with immediate recognition and spot bonuses or TOAs. · Efficiently allocate resources and report on their utilization. · Align Satellite Technician deployment with overarching company goals. · Complie daily overtime reports and manage the daily standby roster. · Routinely schedule and lead staff meetings. **HEALTH, SAFETY, SECURITY, AND ENVIRONMENT (20%)** · Regularly audit operations to ensure compliance with HSSE standards. · Perform routine site visits or observations to identify and mitigate potential hazards, ensure HSSE standards are adhered to by Systems Technicians, Engineer and Senior Engineers. · Foster a culture that prioritizes reporting and addressing...
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