As a 1st Line Support Technician, you'll be the first point of contact for customers needing IT assistance. This role is perfect for someone who enjoys helping others and solving technical issues.
dynamic and customer-oriented
Growth Resourcing is looking for a 1st Line Support Technician to join their team in Umhlanga, KwaZulu-Natal. In this role, you will provide essential support to customers experiencing technical issues with IT services, including connectivity and hosted telephony. Your day-to-day tasks will involve troubleshooting problems, guiding users through solutions, and ensuring that issues are resolved efficiently.
You will be responsible for: • Responding to customer inquiries and support requests • Diagnosing and resolving technical issues • Documenting solutions and maintaining records of support interactions • Collaborating with other team members to improve service delivery
This position is ideal for someone who is proactive, enjoys working with people, and has a knack for solving problems. Strong communication skills and a customer-oriented mindset are essential. While prior experience in IT support is beneficial, a willingness to learn and adapt is equally important. If you are looking to start your career in IT and enjoy helping others, this role could be a great fit for you.
Overall, you will play a crucial role in ensuring customer satisfaction and maintaining the quality of IT services provided by Growth Resourcing.
You'll be taken to the original listing on CareerJet to apply.