As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is perfect for someone with a passion for technology and helping others.
In this role as a Tier 1/2 Desktop Support Technician, you will be responsible for providing technical support to users experiencing issues with their desktop systems. Your day-to-day tasks will include troubleshooting hardware and software problems, assisting with installations, and ensuring that all support requests are handled efficiently. You will be working in a fast-paced environment where you will need to prioritize tasks and communicate effectively with users to resolve their issues.
You will be expected to have a solid understanding of desktop support principles and experience in a service desk or managed services setting. Your responsibilities will include:
This role is ideal for someone who enjoys problem-solving and has a strong customer service orientation. You should be comfortable working in a team and have the ability to manage multiple tasks at once. A minimum of two years of relevant experience is required, along with a willingness to learn and adapt to new technologies. If you have experience in an MSP or multi-client service desk environment, that would be a plus.
You'll be taken to the original listing on CareerJet to apply.