Join Logicalis as a Platform and Compute Engineer and help ensure the smooth operation of cloud and managed services environments. You'll work on troubleshooting, maintenance, and support while collaborating with various teams to enhance customer experiences.
Innovative and customer-centric, with a focus on collaboration and diversity.
Why choose Logicalis? It’s not just IT solutions, It’s IT global know\-how! Logicalis is an international multi\-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider! We offer speedy decision\-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic! **ROLE PURPOSE** The Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices etc. As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support. As an engineer in the team, you will be expected to participate in high\-impact, high\-urgency incidents where prompt resolution and root cause analysis is required. You are expected to performing general maintenance based on best practice methods as well as to contribute to process improvements. **ROLE RESPONSIBILITIES:** * Day\-to\-day support of our customer’s network and server environments. * Perform project related duties regarding new deployments or development requirements. * Troubleshooting technical faults and providing satisfactory fixes to the customer. * Regularly updating...
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