As an IT Support Technician, you'll be the go-to person for tech issues in a large retail environment. Your role involves providing support to users and ensuring smooth operations of IT systems.
In this role as an IT Support Technician, you will be responsible for managing and resolving technical issues for a large retail company based in Roodepoort. Your day-to-day tasks will involve providing support to end-users, troubleshooting hardware and software problems, and ensuring that all IT systems are functioning properly. You may also be required to assist with remote support, especially during after-hours when business needs arise.
You will work closely with other IT team members to escalate issues that are beyond your scope of support. This position is ideal for someone who enjoys helping others and has a knack for solving technical problems. Strong customer service skills are essential, as you will be interacting with various staff members who rely on technology to perform their jobs.
Key responsibilities include: • Providing technical support to end-users • Troubleshooting hardware and software issues • Managing remote support requests • Escalating complex issues to senior IT staff
To succeed in this role, you should have a solid understanding of troubleshooting techniques and a passion for helping others with their tech challenges. While experience in retail systems and networking is a plus, it is not mandatory. This position is entry-level friendly, making it a great opportunity for those looking to start their career in IT support.
You'll be taken to the original listing on CareerJet to apply.