Join a dynamic team as an IT Support Analyst, where you'll provide essential remote support to clients. This role is perfect for someone with solid experience in IT support and a knack for problem-solving.
Truniq Professional Services is seeking an IT Support Analyst to enhance their support team for a UK-based telecommunications and technology client. In this role, you will be responsible for providing remote IT support to customers, ensuring their technical issues are resolved efficiently. You will work closely with third-party vendors to facilitate seamless integration and support services, making collaboration a key part of your daily tasks.
Your day-to-day responsibilities will include: • Providing remote support using industry-standard remote support software • Managing IT tickets and ensuring timely resolution of issues • Collaborating with other team members and vendors to enhance service delivery • Conducting remote IT maintenance for clients to ensure smooth operations
This position is ideal for someone with 3-5 years of experience in IT support roles, particularly in service desk or helpdesk environments. You should be comfortable using various IT ticketing systems and have a strong understanding of remote support tools. If you enjoy problem-solving and working in a professional environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.