As an IT Support Analyst at Lovisa, you'll be the go-to person for technical issues. This role is perfect for someone who enjoys helping others and solving problems.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will provide essential Level 1 and Level 2 technical support to retail users across the business. Your main goal will be to ensure that all users receive prompt and effective assistance while maintaining the integrity and security of the IT systems.
On a day-to-day basis, you will handle various technical issues, troubleshoot problems, and assist users with their IT needs. This could involve anything from resolving software glitches to helping with hardware malfunctions. You will be the first point of contact for users seeking help, so strong communication and customer service skills are crucial.
The ideal candidate for this role is someone who enjoys working in a fast-paced environment and has a passion for technology. You should be comfortable with problem-solving and have a keen eye for detail. While prior experience in IT support is beneficial, a willingness to learn and adapt is equally important.
Key responsibilities include: • Providing Level 1 and Level 2 technical support to users • Troubleshooting hardware and software issues • Assisting with network connectivity problems • Documenting support requests and resolutions
If you are looking to kickstart your career in IT and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.