As a NOC Engineer at Daisy Business Solutions, you'll be the first point of contact for clients facing technical issues. This role is perfect for someone who enjoys helping others and has a knack for problem-solving.
Daisy Business Solutions is looking for a NOC Engineer to join their team in Johannesburg. In this role, you will be the primary contact for clients experiencing technical issues, handling incidents and service requests through various channels such as phone, email, and a service portal. Your main responsibility will be to perform initial triage of issues, ensuring that all details are accurately logged into the ticketing system. You will also classify and prioritize requests to ensure timely resolution.
Your day-to-day work will involve interacting with clients to understand their issues and providing them with the necessary support. You will need to have strong customer service skills and be able to communicate effectively with both clients and team members. This role is ideal for someone who is detail-oriented and enjoys working in a fast-paced environment.
Key responsibilities include: • Acting as the first point of contact for client incidents and service requests • Logging details into the PSA ticketing system • Classifying and prioritizing service requests
To succeed in this role, you should have a basic understanding of incident management and ticketing systems. While experience is not mandatory, a willingness to learn and a passion for helping others will set you apart. If you are looking for an entry-level position in IT support, this could be a great opportunity for you.
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