As an IT Support Technician, you'll be the first point of contact for users needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others with their tech issues.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you will manage and resolve tickets logged on the IT helpdesk, ensuring that issues are addressed within agreed response times. Your day-to-day work will involve troubleshooting technical problems, providing support to end-users, and escalating issues that require further attention. You will also be available for after-hours remote support when necessary, making flexibility an important aspect of this role.
The ideal candidate for this position is someone who enjoys helping others and has a knack for solving technical problems. You should be comfortable working in a fast-paced environment and be able to prioritize tasks effectively. Strong communication skills are essential, as you will be interacting with users who may not have a technical background.
Key responsibilities include: • Managing and prioritizing helpdesk tickets • Providing technical support to end-users • Troubleshooting hardware and software issues • Escalating complex problems to senior staff
If you are looking to start your career in IT support and have a passion for technology, this role could be a great fit for you. You will gain valuable experience in a supportive team environment, helping users navigate their technical challenges and ensuring smooth operations within the company.
You'll be taken to the original listing on CareerJet to apply.