As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for users needing help with their IT issues. This role is perfect for someone who enjoys solving problems and helping others.
In this role, you'll provide essential support to users experiencing issues with their desktop systems. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with Microsoft 365 applications, and ensuring endpoint security measures are in place. You'll be working closely with users to understand their needs and resolve their technical issues efficiently.
Key responsibilities include: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving hardware and software issues • Assisting users with Microsoft 365 applications • Ensuring that endpoint security protocols are followed • Documenting support interactions and solutions for future reference
This position is ideal for someone who is passionate about technology and enjoys helping others. You'll need a solid understanding of desktop operating systems and a knack for customer service. While previous experience in IT support is beneficial, a willingness to learn and a positive attitude are just as important. If you're looking to kickstart your career in IT, this role offers a great entry point into the industry.
You'll be taken to the original listing on CareerJet to apply.