As a Tier 2 IT Support Specialist at Dash BPO, you'll provide advanced technical assistance to users. This role is perfect for someone who enjoys solving complex problems and helping others with their IT issues.
At Dash BPO, the Tier 2 IT Support Specialist plays a crucial role in ensuring that technical issues are resolved efficiently and effectively. You will be the go-to person for more complex support requests that the first line of support cannot handle. Your day-to-day tasks will involve troubleshooting hardware and software issues, providing guidance to users, and documenting solutions for future reference.
In this role, you will work closely with both the IT team and end-users. You will need to communicate clearly and patiently, as you will often be helping individuals who may not have a strong technical background. Your responsibilities will include:
This position is ideal for someone with a solid foundation in IT support and a passion for helping others. You should have at least two years of experience in a similar role, with strong troubleshooting skills and a good understanding of networking concepts. Familiarity with ticketing systems and ITIL practices will be beneficial, but a willingness to learn is equally important. If you thrive in a collaborative environment and enjoy tackling challenges, this role could be a great fit for you.
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