As a Technical Support Engineer, you'll be the go-to person for solving connectivity issues for holiday parks. Your role is crucial in ensuring customers have a seamless internet experience.
In this role, you'll be part of a team that provides technical support for a leading provider of managed WiFi and connectivity solutions. Your main responsibility will be to assist customers, primarily in holiday parks across the UK, with any connectivity issues they may face. You'll troubleshoot problems, guide users through solutions, and ensure that their internet experience is as smooth as possible.
Day-to-day, you will handle support tickets, communicate with customers via phone and email, and document solutions for future reference. Your technical skills will be put to the test as you configure networks and resolve issues related to WiFi connectivity. You’ll also have the opportunity to work on improving the support processes and documentation.
This position is ideal for someone with a solid background in IT support and a passion for helping others. You should be comfortable working independently and managing your time effectively. Strong communication skills are essential, as you'll be interacting with customers who may not have a technical background.
To succeed in this role, you should have at least two years of experience in a technical support role, with a focus on networking. Familiarity with WiFi solutions and network security is a plus. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.