As an IT Support Intern at iOCO, you'll help manage support tickets and assist users with their technical issues. This role is perfect for someone looking to kickstart their career in IT support.
iOCO is a technology company based in Cape Town that focuses on providing IT solutions and support to its clients. As an IT Support Intern, you will play a crucial role in ensuring that users receive the help they need with their technical issues. Your day-to-day tasks will involve managing support tickets, assisting users, and contributing to the overall efficiency of the service desk operations.
In this role, you will be responsible for: • Logging calls on the ticketing system • Answering user inquiries and providing assistance • Troubleshooting technical issues and escalating when necessary • Ensuring that support tickets are resolved in line with SLA requirements
This position is ideal for someone who is eager to learn and grow in the IT field. You should have strong customer service skills and a knack for problem-solving. While prior experience is not required, familiarity with ticketing systems and basic technical knowledge will be beneficial. If you are looking for a supportive environment to start your career in IT, this internship could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.