As an IT Support Technician at Numeral Holdings, you'll be the go-to person for resolving technical issues. Your expertise will help ensure smooth operations for users across various platforms and applications.
Numeral Holdings is seeking a seasoned IT Support Technician to join their team in Pretoria East. This role is crucial for providing first-level software support across a variety of applications, ensuring that users have the assistance they need to resolve technical issues efficiently. You'll be responsible for supporting laptops, desktops, and Mac systems, making your expertise vital for maintaining productivity within the company.
In your day-to-day work, you will handle helpdesk inquiries, troubleshoot software problems, and provide guidance on using various applications. Your experience with Pastel and Atera will be particularly valuable, as these tools are preferred for managing support requests. Additionally, familiarity with CCTV systems, especially Hikvision, will be beneficial in this role.
This position is best suited for someone with a strong background in IT support, particularly with at least 10 years of experience. You should be comfortable working in a fast-paced environment and have a knack for solving problems efficiently. Excellent communication skills are essential, as you'll be interacting with users who may not have a technical background.
Key responsibilities include: • Providing first-level software support for various applications • Assisting users with laptop and desktop issues • Managing helpdesk inquiries and resolving technical problems • Supporting Mac systems and ensuring their functionality • Offering guidance on CCTV systems when needed
If you're looking for a role where you can leverage your extensive IT support experience and make a real impact, this position at Numeral Holdings could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.