DoneIT Solutions is seeking an Intermediate L2 Helpdesk Technician to join their structured MSP team. This role is ideal for disciplined technicians who enjoy following processes and documenting their work thoroughly.
structured and disciplined
DoneIT Solutions is a managed service provider (MSP) that prides itself on delivering high-quality IT support to its clients. The company values a disciplined and structured approach to work, ensuring that every ticket is handled with care and precision. As an Intermediate L2 Helpdesk Technician, you will be part of a team that thrives on following established processes and maintaining clear documentation to prevent recurring issues.
In this role, you will take ownership of support tickets from start to finish. Your responsibilities will include diagnosing technical issues, resolving them completely, and documenting your solutions in a way that allows others to learn from your work. This structured approach not only helps maintain client confidence but also contributes to your professional growth as you develop your skills in IT support.
The ideal candidate for this position is someone with a solid foundation in IT support and a desire to advance to senior L2 or L3 roles. You should be comfortable working in a structured environment and appreciate the importance of thorough documentation. While having an IT degree is beneficial, you will also need to obtain Microsoft and Fortinet certifications to succeed in this role.
If you enjoy a disciplined work environment and are looking for a place where you can grow your IT support career, DoneIT Solutions could be the right fit for you. Join a team that values clarity, structure, and continuous improvement in the IT support landscape.
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