As an IT Support Officer at Merchant West Holdings, you'll be the go-to person for technical assistance. Your role is crucial in keeping IT systems running smoothly and ensuring users have the support they need.
professional and collaborative
Merchant West Holdings is looking for an IT Support Officer to join their team in Cape Town. In this role, you will provide essential technical support to ensure that all IT systems and hardware are functioning optimally. Your day-to-day tasks will involve troubleshooting issues, maintaining hardware, and assisting users with software installations and network connectivity problems. You will play a vital role in maintaining system stability and supporting IT service delivery across the organization.
The ideal candidate will have a solid background in IT support, with at least two years of experience in a similar role. You should be comfortable working with various hardware and software systems, and possess strong troubleshooting skills. Additionally, having a customer service mindset is important, as you will be interacting with users to resolve their technical issues.
Key responsibilities include: • Providing technical support to users via phone, email, and in-person • Diagnosing and resolving hardware and software issues • Installing and configuring new hardware and software • Assisting with network support and maintenance
This role suits someone who enjoys problem-solving and has a passion for technology. If you thrive in a fast-paced environment and are eager to help others, this position could be a great fit for you. Join Merchant West Holdings and contribute to a professional and collaborative work atmosphere while enhancing your IT skills.
You'll be taken to the original listing on CareerJet to apply.