As an ICT User Support Technician, you'll be the go-to person for helping users with their IT issues. This role is perfect for someone who enjoys problem-solving and has a knack for customer service.
As an ICT User Support Technician at iOCO, you'll play a crucial role in ensuring that users have a smooth experience with their IT systems. Your day-to-day tasks will involve assisting users with technical issues, maintaining documentation, and tracking IT assets. This position is ideal for someone who enjoys helping others and has a solid understanding of IT support processes.
In this role, you will be responsible for: • Providing first-line support to users experiencing IT issues • Maintaining user records and documentation • Assisting with IT asset tracking and inventory updates
The ideal candidate will have 1 to 3 years of experience in an IT service desk environment. Strong customer service skills are essential, as you'll be interacting with users regularly. Attention to detail and the ability to document processes clearly will also be important for success in this role.
If you are proactive, enjoy problem-solving, and have a passion for helping others, this position could be a great fit for you. Join a supportive team at iOCO and contribute to a positive user experience.
You'll be taken to the original listing on CareerJet to apply.