As a Tier 1 NOC Engineer, you'll be the first point of contact for customer issues. You'll monitor network performance and ensure that all queries are addressed promptly and efficiently.
fast-paced and customer-focused
In this role, you'll work in a Network Operations Center (NOC) as a Tier 1 Engineer, primarily during the day shift. Your main responsibility will be to monitor network systems and respond to customer inquiries. You'll need to ensure that all issues are logged and addressed in a timely manner, providing excellent customer service throughout your shift.
Your daily tasks will include: • Monitoring network performance and identifying issues • Responding to customer emails and queries • Prioritizing customer requests based on urgency • Collaborating with other team members to resolve technical problems
This position is ideal for someone who enjoys helping others and has a knack for troubleshooting. If you're looking to start your career in IT support, this role offers a great entry point. You'll need to be proactive, detail-oriented, and able to work under pressure while maintaining a positive attitude.
While prior experience in a NOC environment is a plus, it's not mandatory. A willingness to learn and a strong customer service mindset are key to succeeding in this role.
You'll be taken to the original listing on CareerJet to apply.