As a Tier I Support Technician, you'll be the first point of contact for customers needing help with their tech issues. This role is perfect for someone who enjoys solving problems and assisting others.
Tech-Keys is looking for a Tier I Support Technician to join their team in Pretoria. In this role, you will be the first point of contact for customers and employees who need assistance with their technology issues. Your main responsibility will be to provide excellent customer service while troubleshooting and resolving various technical problems.
On a daily basis, you will handle incoming support requests, either through phone, email, or chat. You will need to diagnose issues, guide users through solutions, and escalate more complex problems to higher-level support if necessary. Familiarity with remote desktop tools and basic networking concepts will be essential in helping you assist users effectively.
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. You should be a strong communicator, able to explain technical concepts in simple terms, and have a knack for problem-solving. Attention to detail and patience are also key traits for success in this role.
Key requirements include: • Strong customer service skills • Basic understanding of networking • Experience with remote desktop tools • Ability to troubleshoot and resolve technical issues
If you are looking to start your career in IT support and want to be part of a collaborative and customer-focused team, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.