As a Support Technician at Altron, you'll play a key role in resolving technical issues for customers and internal staff. This position is ideal for someone with a solid foundation in IT support and a passion for helping others.
Altron is looking for a Support Technician to join their team in Port Elizabeth. In this role, you'll be the first point of contact for technical issues, working closely with both internal IT staff and customers to ensure smooth operations. Your main responsibility will be to troubleshoot and resolve technical problems, escalating issues when necessary to ensure timely solutions.
Your day-to-day tasks will involve coordinating with various teams to address equipment maintenance and support needs. You'll need to have a strong understanding of IT principles and be able to communicate effectively with both technical and non-technical stakeholders. This role is perfect for someone who enjoys problem-solving and has a customer-focused mindset.
Key responsibilities include: • Responding to technical support requests from customers and staff • Diagnosing and resolving hardware and software issues • Maintaining IT equipment and ensuring it is functioning properly • Escalating complex issues to senior IT staff when needed
To be successful in this position, you should have at least two years of experience in an IT support role and hold relevant certifications such as CompTIA A+, CompTIA N+, and ITIL Foundation. This is a junior-level position, making it a great opportunity for those looking to grow their careers in IT support within a collaborative and supportive environment.
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