Join a leading international Internet Service Provider as a 3rd Line Support Analyst. This fully remote role is perfect for those with a passion for IT and experience in troubleshooting complex issues.
Dynamic and energetic
As a 3rd Line Support Analyst, you will be part of a dedicated team within a leading international Internet Service Provider. Your main responsibility will be to provide advanced support for various IT services, including O365, Azure, Active Directory, and SharePoint. This role is ideal for individuals who thrive in a fast-paced environment and enjoy solving technical challenges.
In your day-to-day work, you will receive and log support calls, troubleshoot issues, and resolve them efficiently. If you encounter problems that require further assistance, you will escalate them to the appropriate teams. Your expertise in third line support will be crucial in ensuring that clients receive timely and effective solutions.
To succeed in this role, you should have a solid background in IT support, particularly with the mentioned technologies. An MCSE or similar qualification is preferred, along with hands-on experience in security practices. This position is not suitable for entry-level candidates, as it requires a certain level of expertise and experience in the field.
If you are passionate about IT and looking for a remote opportunity with a company that values dynamic individuals, this role could be a great fit for you. Your ability to troubleshoot and resolve complex issues will be key to your success in this position.
You'll be taken to the original listing on PNet to apply.