Join Anglo American and De Beers as a Travel and Expense Analyst, where you'll provide top-notch support to VIP and general travellers. Your role will focus on ensuring smooth travel experiences while maintaining safety and compliance with company standards.
Collaborative and service-oriented, with a strong emphasis on safety and employee support.
Company Description Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance \& People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology. There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities. Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey. Job Description To deliver a high standard of Travel, Expense and Mobile support to VIP and general travellers by providing responsive, professional and customer\-focused service, ensuring traveller needs are met efficiently, safely and in line with company processes and standards **KEY TASKS** **The primary accountability will incorporate:** * Ensure Travel, Expense and Mobile ecosystems, procedures and processes are consistently applied in the delivery of services to clients and internal stakeholders. * Provide high\-quality support to VIP and general travellers, as well as travel bookers, ensuring queries and travel\-related requirements are handled accurately, professionally and in a timely manner. * Ensure all relevant safety protocols, travel requirements and destination risk information are clearly communicated to VIP travellers and/or travel bookers. * Establish and maintain trusted relationships with VIP travellers and ensure traveller profiles are accurate, complete and kept up to date. * Monitor vendor performance against agreed service level agreements (SLAs) and service standards, and address or escalate service delivery discrepancies with the relevant provider where required. * Identify and report travel\-related risks, incidents and service issues to the line manager, and support the implementation of appropriate mitigating actions. * Support the team during travel disruptions or crises by coordinating communications, re\-bookings and traveller assistance for VIP and general travellers. * Promote traveller awareness of safety\-related issues and support a travel environment in which risk is managed to an acceptable level. * Act as a primary point of contact for VIP and general travellers and their travel bookers, gathering feedback on traveller experience and identifying opportunities to improve future service delivery. * Support policy compliance by applying approved processes and standards consistently, and escalating non\-compliance or service concerns where necessary. * Handle traveller and operational data in accordance with data privacy requirements, company policies and relevant governance standards. * Support broader Travel, Expense and Mobile activities and queries, including training, communications, project support and...
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