Logicalis is looking for a Specialist Platform and Compute Engineer focused on backup solutions. You'll maintain service availability, provide technical support, and work on infrastructure projects while ensuring customer satisfaction.
Innovative and entrepreneurial, with a strong emphasis on customer service and teamwork.
Why choose Logicalis? It’s not just IT solutions, It’s IT global know\-how! Logicalis is an international multi\-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider! We offer speedy decision\-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic! * Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro\-active monitoring of alerts and status changes etc. * Perform project related duties with regards to new and changing infrastructure deployments as required. * Regularly updating customers on progress of incidents, problems and changes by telephone and email. * Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests. * Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required. * Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support. * Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts. * Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions. * To stay up to date and accredited within the current technologies. * Capturing repeat faults and undertaking root cause analysis. * Proactive identification of fault trends. * Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis. * Work as part of the on\-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours. *...
You'll be taken to the original listing on za.indeed.com to apply.