Join Clickatell as a Technical Solutions Architect and play a key role in shaping customer solutions from pre-sales to implementation. You'll work closely with sales and implementation teams to ensure seamless integration and high customer satisfaction.
Dynamic and innovative, with a strong emphasis on collaboration and customer success.
**We Are Innovators \& Category Creators** **Clickatell**, founded in **Cape Town in 2000**, was the **first company to connect businesses with consumers via SMS** using just four lines of code. Today, it powers **AI\-driven chat commerce** for leading global brands across industries like **banking, retail, telecoms, and healthcare** — including **Visa, ABSA, MTN, Toyota, and Pick n Pay**. Over **25 years**, Clickatell has led multiple **industry firsts**, such as **tokenized WhatsApp payments, KYC chat banking, and Chat\-2\-Pay**, through its **award\-winning AI Chat Commerce Platform** that enables brands to interact and transact with customers seamlessly. **Purpose** Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible for providing technical expertise across the customer lifecycle, from pre\-sales solution design to post\-sales implementation and ongoing optimization. This role drives sales growth and customer satisfaction by crafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high\-impact Chat Commerce solutions worldwide. **We Do The Right Things** **Responsibilities of the Role** o Collaborate with the sales team during pre\-sales to provide technical expertise, designing customer\-specific solutions that leverage Clickatell’s capabilities to address client needs. o Map customer requirements to Clickatell’s product offerings, defining integration points between Clickatell’s systems and customer systems to ensure seamless interoperability. o Create high\-level solution proposals, presentations, and proof\-of\-concepts (PoCs) to demonstrate the value of Clickatell’s solutions during the pre\-sales phase to strategic prospects / customers. o Support the sales team in articulating the Clickatell value proposition through deep product and solution knowledge, addressing technical questions and objections. o During the post\-sales design phase, develop detailed customer journey designs and technical architectures to guide implementation teams on solution deployment. o Provide expert guidance to customer implementation teams, ensuring solutions are implemented according to design specifications and best practices. o Serve as the ongoing subject matter expert for customer solutions, consulting on future improvements, optimizations, and scalability requirements. o Collaborate with internal stakeholders (e.g., product, engineering, and support teams) to align customer solutions with Clickatell’s technical capabilities and roadmap. o Drive adoption and continuous improvement of Clickatell’s solutions within the customer base, enhancing customer experience and satisfaction. **We Are On A Learning Journey** **Requirements of the Role** o Minimum 3 years’ experience in enterprise pre\-sales support, with a proven track record of designing customer solutions and supporting sales processes o Minimum 3 years’ experience in post\-sales solution implementation,...
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