As a Training Site Lead at Sigma Connected, you'll oversee the Operations Training Team, ensuring high-quality training for employees. This role focuses on developing a strong training culture that aligns with operational performance and compliance standards.
Supportive and inclusive, with a strong emphasis on employee well-being and development.
What being part of the Sigma Family means for you: **Training Site Lead** As a Training Site Lead, you will lead and manage the Operations Training Teamat your assigned site, while being accountable for ensuring employees receive high‑quality, effective, and timely training. You will drive training initiatives that support strong operational performance, build and sustain client confidence, and ensure full alignment with regulatory and compliance requirements through all training activities. You will report to the Head of Operations Training. **Sigma Family** At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work \- voted by our people. Our core mission is to \#ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top\-tier customer service across various industries **What being a part of the Sigma Family means for you!** Career development and opportunities to apply for internal promotions following your probationary period. Monthly, Quarterly and Annual awards with marvelous prizes. ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected. Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint. Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you. Fuel Up \& Connect\- Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day! Pamper Yourself\-Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey! Your Health Matters\-We have a nurse on\-site to assist with any female health\-related queries, support when you need it most. Your Vision, Our Mission, All Done Where You Work\- We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience! Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees. Join communities and collaborate with your colleagues on our internal Social Media platform. The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family. A bit more about the Opportunity...: **What Your Day\-to\-Day Will Look Like:** You will lead and manage the Operations Training team for a multi‑campaign contact centre environment, including people leadership, performance management, HR processes, and ongoing trainer capability development. You will build and develop a high‑performing L\&D team capable of delivering first‑class onboarding,...
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