Motor Wreck Admin Manager

**CAREER OPPORTUNITY** This career opportunity is available at Motor Claims: Wreck and Salvage Department, as a Claims Motor Wreck Admin Manager and will be based in Parktown**WHAT WILL YOU DO?** Santam’s Motor Claims division has an opportunity for a Motor Wreck Moderator Manager, responsible for providing strategic and operational leadership to the Motor Wreck Administration teams on a national basis. The successful incumbent will oversee all Total Loss (write off) and wreck administration activities, ensuring alignment with Santam’s claims philosophy, claims policy, standard operating procedures, and regulatory requirements. A strong focus is placed on governance, quality, operational efficiency, and delivering exceptional service to brokers, intermediaries, clients, and internal stakeholders. The role requires close collaboration with internal departments such as Salvage Management, Claims Operations, Assessing, Finance, IT, and Business Governance, as well as external partners including brokers, finance houses, auction houses, towing networks, and service providers. The incumbent will also play a key role in capability development, digital transformation initiatives, and continuous improvement across the wreck and total loss value chain.**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?** 1\. Key Responsibilities A. Operational Management * Oversee the full lifecycle of wreck management, including assessment, classification, valuation, disposal, and claim settlement. * Ensure all wreck claims are processed accurately and within stipulated SLA timelines. * Optimise salvage recovery values while protecting the company from financial leakage. * Monitor and manage wreck inventory with salvage partners, tow operators, and auction houses. B. People Leadership * Lead, coach, and develop a team of Wreck Administrators. * Allocate workload, monitor performance, and conduct regular performance reviews. * Provide guidance on complex or disputed wreck claims. * Drive a culture of accountability, service excellence, and continuous improvement. C. Compliance \& Governance * Maintain accurate records and audit trails for all wreck decisions, valuations, and settlements. * Identify and manage fraud risks related to salvage and wrecks. D. Stakeholder \& Vendor Management * Collaborate with internal stakeholders such as Claims Assessors, Legal, Finance, and Underwriting. * Manage relationships with salvage partners, panel beaters, towing contractors, and auction vendors. * Monitor vendor performance to ensure compliance with contractual terms and service expectations. E. Reporting \& Continuous Improvement * Prepare and analyse wreck performance reports: recovery rates, costs, turnaround times, and exceptions. * Identify opportunities to improve processes, reduce costs, and enhance claim accuracy. * Implement best\-practice wreck moderation methodologies and tools. 2\. Key Performance Indicators (KPIs) * Wreck claim turnaround time * Accuracy of claim payments and...