As an IT Support Analyst at Lovisa, you'll provide essential technical support to retail environments. This role is ideal for someone who enjoys solving problems and helping others succeed.
Lovisa is seeking an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will be the first point of contact for technical issues related to retail operations and Point of Sale (POS) systems. Your main responsibility will be to provide Level 1 and Level 2 support, ensuring that all technical issues are resolved efficiently and effectively.
On a daily basis, you will troubleshoot various technical problems, assist store staff with their IT needs, and ensure that the POS systems are functioning correctly. You will work closely with retail teams to understand their challenges and provide solutions that enhance their operations. This role requires a strong customer service mindset and the ability to communicate technical information clearly.
Key responsibilities include: • Providing technical support for retail environments and POS systems • Troubleshooting hardware and software issues • Assisting staff with IT-related queries • Documenting support requests and resolutions
The ideal candidate will have at least two years of experience in IT support, with a solid understanding of retail operations. You should be comfortable working in a fast-paced environment and be able to handle multiple tasks simultaneously. A background in customer service will be beneficial, as you will be interacting with various team members daily. If you are passionate about technology and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.