As a Senior Call Centre AI Engineer, you'll be at the forefront of developing and enhancing AI-driven voice solutions. This role is perfect for those who thrive in a hands-on environment and have a passion for improving customer interactions through technology.
In this role as a Senior Call Centre AI Engineer, you'll be responsible for developing and implementing AI voice agents that enhance customer service experiences. Your work will involve using Python and various AI technologies to create systems that can handle customer inquiries efficiently. You will also monitor key performance metrics related to IVR systems, ensuring that they meet the desired standards for containment and deflection.
Your day-to-day tasks will include collaborating with other engineers and stakeholders to refine the AI systems and improve their performance. You'll be expected to troubleshoot issues, optimize existing solutions, and stay updated on the latest advancements in AI and voice technology. This position is ideal for someone who enjoys problem-solving and has a strong technical background in AI and voice systems.
Key responsibilities include: • Developing AI voice agents using Python and LLMs • Monitoring and improving IVR metrics • Collaborating with cross-functional teams to enhance customer interactions • Troubleshooting and optimizing AI systems
To succeed in this role, you should have at least five years of experience in AI engineering, particularly with voice technologies. A solid understanding of IVR systems and experience with tools like 3CX will be beneficial. If you're passionate about leveraging AI to improve customer service, this position could be a great fit for you.
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