As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is perfect for someone who enjoys problem-solving and helping others with technology.
In this role, you'll work in a dynamic IT support environment, assisting users with their technical issues. Your main responsibilities will include taking ownership of incidents and service requests, performing structured troubleshooting, and resolving issues efficiently. You'll be part of a team that values customer service and technical expertise.
Daily tasks may involve responding to user inquiries, diagnosing hardware and software problems, and providing solutions. You'll also have the chance to work with tools like Microsoft Intune and Windows Autopilot, which are essential for managing devices and ensuring smooth operations.
This position is well-suited for individuals who are eager to learn and grow in the IT field. If you have a knack for technology and enjoy helping others, this could be the perfect opportunity for you. Strong communication skills and a customer-focused mindset are key to succeeding in this role.
Key requirements include: • Basic troubleshooting skills • Familiarity with Microsoft Intune and Windows Autopilot • A passion for customer service
Overall, this role offers a great entry point into the IT industry, with opportunities for advancement as you gain experience and skills.
You'll be taken to the original listing on CareerJet to apply.