As a Support Technician at Altron, you'll be the first line of defense for technical issues. Your role involves troubleshooting and maintaining desktop and POS equipment to ensure smooth operations.
Altron is looking for a Support Technician to join their team in Vredendal. In this role, you'll be responsible for providing technical support to customers, ensuring that their desktop and POS equipment is functioning properly. Your day-to-day tasks will include troubleshooting issues, maintaining equipment, and managing service calls to meet customer service level agreements.
You will be expected to respond to customer inquiries and resolve technical problems efficiently. This involves updating and managing calls with detailed comments on the work done. Your ability to communicate effectively with customers will be crucial in ensuring their satisfaction and trust in the service provided.
The ideal candidate for this position is someone who enjoys problem-solving and has a knack for technology. If you're looking to start your career in IT support, this role offers a great opportunity to learn and grow in a supportive environment.
Key responsibilities include: • Providing technical support for desktop and POS equipment • Troubleshooting and resolving technical issues • Updating and managing service calls • Ensuring compliance with service level agreements
If you have a passion for technology and customer service, this role could be a perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.