Join the IT Service Desk team at Cape Union Mart as a Service Desk Technician. This role is perfect for someone who enjoys helping others and solving technical issues.
Cape Union Mart is looking for a Service Desk Technician to join their IT team in Cape Town. In this role, you will be the first point of contact for IT support, helping staff with technical issues and ensuring smooth operations. Your day-to-day tasks will involve troubleshooting problems, answering queries, and providing excellent customer service to your colleagues.
You will participate in an on-call support rotation, which means you may need to assist outside of regular business hours. This is a great opportunity for someone who is flexible and enjoys working in a dynamic environment. You will be part of a supportive team that values collaboration and continuous improvement.
Key responsibilities include: • Responding to IT support requests via phone, email, or in person • Diagnosing and resolving technical issues • Documenting support interactions and solutions in a ticketing system • Assisting with hardware and software installations
The ideal candidate will have strong problem-solving skills and a passion for helping others. While prior experience in IT support is a plus, it is not mandatory, making this role suitable for entry-level candidates eager to learn and grow in the tech field. If you are reliable, adaptable, and enjoy working with people, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.