As a Support Services Engineer at Advania, you'll be the go-to person for technical support. Your role is crucial in helping users solve their issues and guiding other support engineers.
Advania is looking for a Support Services Engineer to join their team in Cape Town. In this role, you will provide essential technical support to end users and assist other support engineers. Your day-to-day tasks will involve troubleshooting issues, answering queries, and ensuring that users have a smooth experience with their technology. You will also work closely with the Team Manager to improve service delivery and support processes.
The ideal candidate should have a solid background in technical support, with strong communication skills to effectively assist users. You will be expected to handle various support requests, so being organized and able to prioritize tasks is key. Familiarity with ticketing systems and a good understanding of networking concepts will be beneficial.
Your responsibilities will include: • Providing 2nd line support to end users • Troubleshooting hardware and software issues • Assisting in the training of new support staff • Documenting solutions and processes for future reference
This role is suited for someone with at least two years of experience in a technical support environment. If you enjoy helping others and have a knack for problem-solving, this position could be a great fit for you. Join Advania and be part of a supportive team that values collaboration and continuous improvement.
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