As an IT Support Technician at WatersEdge Solutions, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys helping others and has a knack for problem-solving.
WatersEdge Solutions is looking for a proactive IT Support Technician to join their team in Johannesburg. In this role, you will provide first-line and second-line support to clients, ensuring that their technical issues are resolved efficiently and effectively. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting users with technical queries, and maintaining a high level of customer service.
You will be responsible for: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving technical issues • Installing and configuring software and hardware • Documenting support interactions and solutions • Collaborating with other IT team members to improve service delivery
This position suits someone with a strong customer service mindset and excellent communication skills. You should have a solid understanding of IT systems and be comfortable working in a fast-paced environment. Ideally, you will have at least two years of experience in a similar role, where you have developed your troubleshooting skills and technical knowledge.
If you are looking for a role that allows you to grow your IT skills while helping others, this could be the perfect opportunity for you. Join WatersEdge Solutions and contribute to a team that values collaboration and customer satisfaction.
You'll be taken to the original listing on CareerJet to apply.