As an ICT User Support Technician at iOCO, you'll be the first point of contact for users needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others with their tech issues.
supportive and customer-oriented
iOCO is looking for a proactive ICT User Support Technician to join their team in Cape Town. This role is centered around providing excellent customer service and technical support to end users. You will be responsible for resolving IT issues, managing incidents, and ensuring that users have a smooth experience with their technology. If you enjoy helping people and have a knack for troubleshooting, this position could be a great fit for you.
In your day-to-day work, you will handle incoming support requests, diagnose problems, and provide solutions. Your responsibilities will include:
This role suits someone with 1-3 years of experience in IT support or service desk environments. Strong communication skills and a customer-focused attitude are essential. Familiarity with incident and event management processes will be beneficial. If you have a passion for technology and enjoy helping others, you will thrive in this supportive and dynamic environment.
You'll be taken to the original listing on CareerJet to apply.