In this role, you'll lead a team providing technical support for LAN and desktop systems. Your expertise will ensure smooth operations and effective troubleshooting for IT infrastructure.
As a Lead IT Support professional at SITA, you will oversee a team dedicated to providing both remote and onsite technical support for LAN and desktop systems. Your role will involve ensuring that workstations and network infrastructure operate smoothly, addressing any issues that arise, and implementing solutions effectively. You will be responsible for the installation and configuration of new IT equipment, ensuring that all systems are set up correctly and efficiently.
Your day-to-day responsibilities will include: • Leading a team of IT support staff • Providing second-level support for complex technical issues • Customizing and implementing IT solutions to meet user needs • Training team members on best practices and new technologies
This position is ideal for someone with strong technical skills and a passion for helping others. You should be comfortable working in a fast-paced environment and be able to manage multiple tasks effectively. Strong communication skills are essential, as you will be interacting with various stakeholders to resolve issues and improve IT services.
To succeed in this role, you should have a solid background in technical support, particularly with LAN and desktop systems. Experience in installing and configuring IT equipment is crucial, along with a proactive approach to problem-solving. If you are looking to take your career to the next level and lead a dedicated team, this position could be a great fit.
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