As an IT Support Analyst at Lovisa, you'll be the go-to person for resolving technical issues and ensuring smooth operations. This role is ideal for someone with a solid background in IT support and a knack for problem-solving.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you'll be responsible for managing requests and incidents, ensuring that technical issues are resolved efficiently. You'll work closely with suppliers and vendors to handle procurement activities and maintain a high level of service for internal users.
Your day-to-day tasks will include troubleshooting hardware and software issues, responding to support tickets, and providing technical assistance to staff. You'll need to communicate effectively with team members and users to understand their needs and provide timely solutions. This role requires a proactive approach to problem-solving and a strong understanding of IT support processes.
The ideal candidate will have 2-3 years of experience in an IT support or service desk environment. You'll need to be comfortable working with various technologies and have a solid grasp of incident management. Familiarity with ticketing systems and the ITIL framework is a plus, but not mandatory.
If you're someone who enjoys helping others and thrives in a fast-paced environment, this role could be a great fit for you. You'll be part of a supportive team that values collaboration and continuous improvement.
You'll be taken to the original listing on CareerJet to apply.