As an IT Support Intern at iOCO, you'll be the first point of contact for users needing assistance. This role is perfect for someone eager to learn and grow in the tech support field.
iOCO is looking for an IT Support Intern to join their team in Cape Town. In this role, you'll assist with service desk operations, helping users resolve their technical issues. Your main responsibility will be managing support tickets and ensuring they are handled according to service level agreements (SLAs). This is a great opportunity to gain hands-on experience in IT support and develop your skills in a professional environment.
Daily tasks will include logging calls on the ticketing system, troubleshooting user issues, and providing excellent customer service. You'll work closely with other team members to ensure that users receive timely and effective support. This role is ideal for someone who enjoys problem-solving and has a passion for helping others with their tech challenges.
Key responsibilities include: • Assisting users with technical issues • Managing and prioritizing support tickets • Collaborating with team members to resolve problems • Maintaining a positive and supportive approach when engaging with users
To succeed in this role, you should have a basic understanding of ticketing systems and a strong customer service mindset. While prior experience is not required, a willingness to learn and adapt is essential. If you're looking to kickstart your career in IT support, this internship could be the perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.