As a Supervisor: Support Analyst, you'll lead a team in providing second-line support to users. Your focus will be on improving processes and ensuring high-quality service delivery.
In this role, you will supervise a team of support analysts, ensuring they provide effective second-line support to users. Your responsibilities will include identifying areas for improvement in support processes and implementing solutions to enhance service delivery. You will work closely with your team to foster a collaborative environment where everyone can contribute to achieving common goals.
Your day-to-day tasks will involve monitoring support tickets, guiding team members in troubleshooting issues, and communicating effectively with users to understand their needs. You will also be responsible for training and mentoring your team, helping them develop their skills and improve their performance.
This position is ideal for someone who enjoys working in a team and has a strong attention to detail. You should be able to prioritise tasks effectively and communicate clearly, both in writing and verbally. Familiarity with Linux is a plus, but not mandatory. If you are looking to take the next step in your IT support career and lead a dedicated team, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.