Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI and Python to enhance voice interactions. This role is perfect for those who thrive in hands-on environments and are passionate about innovative technology.
As a Senior Call Centre AI Engineer, you will be at the forefront of developing advanced AI voice solutions. Your role will involve creating and refining AI voice agents that improve customer interactions across various channels, including phone and email. You'll work closely with a team of experts to build robust frameworks that enhance the capabilities of these voice agents.
In your day-to-day work, you will focus on prompt engineering and developing retrieval-augmented generation (RAG) pipelines. This means you'll be responsible for ensuring that the AI systems can provide accurate and contextually relevant responses to user queries. Your technical skills in Python will be essential as you implement these solutions and troubleshoot any issues that arise.
This position is ideal for someone with a strong background in AI and voice technologies, particularly those who enjoy hands-on problem-solving. You should be comfortable working in a fast-paced environment and collaborating with a team to push the boundaries of what's possible in AI-driven customer service.
Key requirements for this role include: • Proficiency in Python • Experience with AI voice agents • Knowledge of prompt engineering techniques • Familiarity with retrieval-augmented generation • Experience with 3CX and Voice AI is a plus
If you're ready to take your career to the next level and make a significant impact in the field of AI, this role could be the perfect fit for you.
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