As a Level 1 Support Technician, you'll be the first point of contact for technical issues. This role is perfect for those starting their IT career and looking to gain hands-on experience in a supportive environment.
In this role as a Level 1 Support Technician, you will be part of a dedicated Technical Support team in Umhlanga, Durban. Your main responsibility will be to assist customers with their technical issues, ensuring they receive timely and effective solutions. This position is office-based, allowing you to work closely with your colleagues and learn from experienced professionals in the field.
Your day-to-day tasks will include responding to support requests, diagnosing problems, and providing solutions for hardware and software issues. You will also document all interactions and resolutions in the company's ticketing system to maintain accurate records of customer interactions. This role is ideal for someone who enjoys helping others and has a passion for technology.
Key responsibilities include: • Providing first-line support to customers via phone, email, or in-person • Troubleshooting basic technical issues and guiding users through solutions • Escalating complex issues to higher-level support when necessary • Keeping up-to-date with product knowledge and technical skills
This position suits individuals who are eager to start their career in IT and are willing to learn. A strong customer service mindset and basic technical knowledge are essential. If you have a knack for problem-solving and enjoy working in a team, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.