Join SHEilds as a 1st Line IT Support professional and be the first point of contact for IT issues. This role is perfect for someone eager to grow their IT skills while helping users across various locations.
Collaborative and supportive
In this role at SHEilds, you'll provide essential first-line IT support to users in our global offices, including locations in the UK, Dubai, and South Africa. Your main responsibilities will include troubleshooting hardware and software issues, assisting with user management in our Learning Management Systems, and supporting our Customer Relationship Management system. This position is ideal for someone who enjoys problem-solving and helping others with their IT needs.
Your day-to-day tasks will involve responding to support requests, guiding users through basic troubleshooting steps, and performing data entry tasks. You may also assist in creating simple graphics and media for online use, which adds a creative element to the role. Being part of a dynamic team, you will have the chance to learn and grow your IT skills while making a positive impact on the user experience.
To succeed in this position, you should have some prior experience in IT support or a helpdesk role. Strong communication skills and a willingness to learn are essential. If you're looking for an entry-level position that offers a supportive environment and opportunities for development, this could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.